grand-master-jacket
grand-master-jacket

Return & Refund Policy

Return & Refund Policy

By placing an order with Grand Master Jacket, you agree to the following terms. These guidelines are intended to provide a clear understanding of our return and refund procedures.

Return Window

You have 30 days from the date your order is delivered to request a return. Items must be in their original state—unused, unworn, with tags intact, and in the original packaging.

B. How to Return

To start a return, email us at info@grandmasterjacket.com or use Live Chat with your order number and reason for return. Once your request is approved, we will send you a prepaid return label along with instructions. Returns without prior approval will not be accepted.

C. Damaged or Wrong Items

Check your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can address the issue promptly. To arrange a return for such items, email info@grandmasterjacket.com or use Live Chat

D. Exchanges

We gladly accept exchanges if your item arrives damaged, defective, incorrect, or in the wrong size. For exchange requests, please contact us at info@grandmasterjacket.com

E. Restocking Fees
We do not charge any restocking fees for returns.
F. Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to the original payment method. Please allow 5–7 business days for the amount to appear after approval. If you haven’t received it after this period, contact us.

G. Unused Discounts

Refunds will not be given for promotional discounts that were not applied at the time of purchase. All discounts must be redeemed during checkout; adjustments cannot be made afterward.

For any questions or concerns, reach out to our customer service team at info@grandmasterjacket.com

Thank you for choosing Grand Master Jacket. We appreciate your trust in us!

Contact Us

For assistance, reach out to our customer support team.

Email: info@grandmasterjacket.com
Phone: +1 (469) 926-6572
Address: 6150 Alma Rd, Apt 2420 McKinney Texas 75070, United States
Business Hours: Mon-Fri (9AM to 5PM) GMT -08:00 PST (Los angeles)-holiday off: Sat & Sun